Available · Melbourne, AU
Desktop Support Engineer | IT Infrastructure Specialist
IT professional with hands-on experience in Desktop Support, Microsoft 365, Azure AD, Intune, and ITSM workflows. Delivering enterprise-grade support across MSP environments while pursuing Certified Cyber Security Professional certification.
Profile Overview
I'm a Desktop Support Engineer based in Melbourne, Australia, with a strong foundation in IT support, cloud administration, and infrastructure monitoring. My experience spans enterprise environments, MSP-style operations, and remote global support across Australia and Sri Lanka.
I hold a Bachelor of Information Technology from SLIIT and am currently completing my Certified Cyber Security Professional qualification at Lumify Learn. I'm passionate about building resilient IT systems and delivering exceptional end-user experiences.
Outside of work, I actively engage with the Australian tech community, attending events like ACS Digital Pulse, and contribute to volunteering initiatives including Clean Up Australia Day and the Australian Tamil Chamber of Commerce.
Certifications
Trainings
Technical Capabilities
Career Journey
Selected Projects
Implemented and maintained infrastructure performance monitoring using Zabbix and Nagios, ensuring optimal uptime and proactive issue detection across servers, VoIP systems, and network storage.
Provided back-end system support for the MySLT platform serving 1M+ active users. Resolved critical issues, reduced downtime, and performed API testing and SQL troubleshooting.
Building a personal home lab environment to practice cybersecurity concepts, penetration testing, and SOC analyst workflows using virtualised network environments.
Planned project to design and execute a simulated on-premises to Azure cloud migration, documenting the architecture, cost optimisation, and deployment pipeline.
Writing & Insights
More articles published on LinkedIn. Follow for regular insights on IT support, cloud infrastructure, and cybersecurity.
View All LinkedIn Articles →Medium Publishing
Technical write-ups and practical guides published on Medium.
View All Medium Articles →Community & Industry
Contact & Opportunities
I'm actively seeking onsite Desktop Support opportunities within enterprise and managed services environments in Melbourne. Feel free to reach out — I'd love to connect.